Align processes and information systems to eliminate the use of parallel data systems, optimize data availability and reduce administration overhead.

 

Educate IT people in assessing customer expectations and train process people in defining proper IT specifications.

 

 

IT integration typically requires three stages

 

	Major project steps	Results
pre-project workshop	Select application Generate SWOT Draft project charter Define stakeholders	Application identified IS SWOT Project charter Project team identified
assessment	User interviews IT services interviews Management alignment Generate IT-process specifications	Clear user expectations IT restrictions identified Alignment of people IT specs identified
implementation	System customization System beta testing User training Document process	System integrated Active and uniform use Documented process

  

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